Desktop Support Specialist (Administrative)
At Curio Wellness, we empower people to thrive by adapting plant nature to human nature. We are committed to transforming the conversation around cannabis, fostering a deeper understanding of its benefits, and ensuring that every product we offer meets the highest standards.
Be bold. Be exceptional. Be well.
SUMMARY: The Desktop Support Specialist serves as a trusted technical resource to the Curio Wellness end-user community, providing (Level 1 and 2) troubleshooting and technical support with setup, installation, and maintenance for computing, office, A/V equipment and line of business software and applications.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
Serve as a trusted technical resource to the Curio Wellness end-user community
Provide (Level 1 and 2) technical support with setup, installation, and maintenance of desktops, laptops, printers, iPhones, iPads, Android devices, tablets, hand scanners, A/V conference room equipment and line of business software applications
Provide incident management service desk functions to end-users remotely and in-person
Utilize the Go-To-Assist help desk ticketing system to manage incidents, tasks, and day-to-day activities.
Assist (Level 3) as necessary with (Severity Level 1) incidents that impact entire end-user-community
Installation, maintenance, and repair of desktop/laptop computing systems
Support and administration of Windows 10 and limited Mac OS operating systems
Troubleshoot desktop/laptop computer security issues.
Support for collaboration tools such as Zoom, GoToMeeting, Microsoft Teams, etc.
Diagnose, troubleshoot, and repair computing hardware and software applications
Provide support for all standard productivity software (Microsoft O365 / Office Suite - Word, Excel, PowerPoint, Outlook; Microsoft Teams, etc.). Includes installation, troubleshooting, and end-user assistance and training
Installation, configuration and maintenance of back-up and anti-virus software on all desktop/laptop operating systems.
Complete imaging, software installations, and software upgrades.
Educate and train professional administrative/operational staff on proper computing techniques, security awareness, and use of software applications.
Assist in Active Directory account creation, system monitoring, triaging support tickets, and resetting end-user passwords.
