Lead Associate (Project Management)

Lead Associate

Job Description

You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU. 

In this role, you will:

• Be responsible for developing and managing projects to support upcoming brand product launches.
• Review and approve copy documents on packaging across all brands. 
• Manage Knowledge Base, responsible for recommendations and decisions on development and changes to content. Develop content in the Consumer Response System, including responses and product and package information.
• Identify, develop, and execute continuous improvement plans.  
• Manage group boxes, product sampling programs, unsolicited product sample handling process, and large volume bank card batch processing.  
• Provide direction on handling tasks for unusual types of contacts through consumers at the Contact Center. 
• Manage sensitive and difficult consumer engagements. 
• Maintain relationships with Quality, Post Market Surveillance, Marketing, and Consumer Engagement including coordinating handling activities. 
• Assist with other tasks and projects as needed.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn't exist without talented professionals, like you.

At Kimberly-Clark, you'll be part of the best team committed to driving innovation, growth and impact. We're founded on more than 150 years of market leadership, and we're always looking for new and better ways to perform – so there's your open door of opportunity. It's all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you'll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

• Demonstrate safety as a value by performing all job functions safely, while also complying with corporate policies and departmental procedures, to reduce risk.  Effectively achieve results that meet business and individual objectives.
• Ensure activities are compliant with company quality assurance standards and applicable government regulations.
• Maintain and demonstrate an appropriate level of knowledge and skill in Consumer Response and Telephony systems, documented procedures, brand and product forms, quality systems, and regulations. 
• Establish and maintain good customer rapport, while driving solutions to meet business needs.
• Develop and maintain a strong spirit of partnership. 
• Conduct all communications and transactions with the utmost integrity.
• Communicate fully with superiors, teammates, and others who have a need to know.
• Execute continuous improvement activities for established processes and initiate/support development of new processes.
• Build rapport and listen attentively to the voice of the consumer. 
• Strong communication skills, with vendor facing interaction comfortableness. 
• Ability to prioritize, manage and organize information and projects in a timely manner. 
• Agility to adapt to changing market or consumer behavior conditions. 

Scope:

• This position reports to KCNA Consumer Services Lead.  
• Responsible for Contact Center interactions, ensuring Knowledge is a resourceful tool. 
• Has responsibility for accurately representing the voice of the consumer across all Kimberly-Clark products and brands to deliver a quality engagement with our consumers. 
• Builds relationships and works closely with internal teams and vendor partners. 

Qualifications Required:

• Preferred bachelor's degree with 1+ years of Contact Center or Consumer facing experience. 
• Knowledge of traditional and social platforms. Internal and external client-facing experience with the ability to navigate and convey ideas and solutions in a succinct, fact-based manner, with an understanding of consumer behavior. 

Total Benefits

Here are just a few of the benefits you'd enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.
 

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

Veterans and members of the Reserve and Guard are highly encouraged to apply.

Salary Range: $78,650 - $92,970 USD

At Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit-Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only.

This role is available for local candidates already authorized to work in the role's country only. Kimberly-Clark will not provide relocation support for this role.

#LI-Hybrid

Salary Range: 78,660 – 92,980 USD

At Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only.

Primary Location

Neenah - West R&E Office

Additional Locations

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time