Bell Coordinator (Seasonal) - Waldorf Astoria Monarch Beach Resort (Finance)

The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort and Club is looking for a Bell Coordinator (Seasonal) to join the team!

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.

• Classification: Seasonal (June to first week of September)

• Shift: Typically, 10AM to 6:30PM or 11AM to 7:30PM depending on business needs - must have availability to work weekends, weekdays, and holidays.

Pay Rate: $20 per hour plus tips.

Want to learn more? Hotel Website , Facebook , Instagram

What will I be doing?

As a Bell Coordinator, you would be responsible for the following duties:

• Assist the Resort Guest Services bell team with response to in house communications as needed. Examples include follow up on guest requests, dispatching bellperson team members and taking calls.
• Assist in house guests with arrival and departure arrangements as needed ensuring various options are always provided to anticipate their needs. This may include dining, transportation, amenities and gift deliveries.
• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members
• Communicate efficiently and effectively with guests, members and other team members in person and on the telephone. Ability to work well with other departments to deliver your guest's requests is key to success in this role.
• Proficient computer skills that will ensure reservations will be made in a timely, efficient and error free manner
• Respond and take ownership to all guest inquiries immediately. Handle guest complaints to the best of your ability.
• Keep accurate records of guest requests.
• Demonstrate extensive familiarization with resort features, policies and procedures
• Ability to handle multiple tasks simultaneously.
• Assist guest with storing luggage.
• Ability to use office machines and posses basic computer skills.
• Maintain a clean, safe, stocked and well organized work area
• Other duties, as assigned.

Qualifications:

• High school diploma or general education degree (GED);
• One to two years in guest services or concierge position preferred
• Good organizational skills and attention to detail.
• Excellent, reading, writing and oral proficiency in the English language required. Ability to write simple correspondence and present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, lift, carry, use hands and fingers to feel and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl, and be able to exert well pace ability to reach team members and guests in a timely manner.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits- Hilton is proud to have an award-winning workplace culture ranking #1 Best company to work for in the US . We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay

• Medical Insurance Coverage - for you and your family

• Mental Health Resources

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel discount program

• Supportiveparental leave

• Matching 401(k)

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.