Assistant Community Manager (Administrative)
Position: Assistant Community Manager
JOB TITLE: Assistant Community Manager
REPORTS TO: Community Manager
DIRECT REPORTS: no
Who We Are
BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.
BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we've come and are ready to tackle what's next. Come join us!
Role Overview
As the Assistant Community Manager, you'll have a big mission. If you choose to accept it, your mission will be assisting in all operational duties of the Community Manager, including, but not limited to, reporting, rent processing, and overseeing the community and community staff in the Community Manager's absence. Exhibits a solid commitment to the service needs of all customers and represents the company in a professional and courteous manner. As you can likely tell, 'how' things are done matters just as much as ‘what' was done here at BH!
Key Responsibilities
- Assists with daily and month-end reporting, including accurate reporting on resident ledgers.
- Responsible for posting rent, collection on delinquency, the eviction process, creating/posting POs, and daily deposits.
- Post notices to vacate and other community communication as needed.
- Secures and manages lease renewals and prepares new lease paperwork for approval. (applies to locations without a renewal specialist only).
- Physically walk and inspect the community daily, addressing issues and verifying property conditions meet company standards.
- Responsible for checking, responding to and documenting community and individual emails, voicemails, and text messages.
- Assist in hiring and training of new team members as needed.
- Monitors resident satisfaction through various methods of communication.
- Develops and maintains knowledge of the property and competitors in the area.
- Oversees property operations and staff in the Community Manager's absence.
- Assist with leasing job duties, including touring prospective residents and preparation of lease agreements, as directed to meet business needs.
- Responsible for posting all charges to resident and non-current resident accounts.
- Complete pre and post-move-out inspections to assess for damages.
- Complete final account statements and ensure balances are sent to collections or refunds processed per BH policies.
- Other duties as assigned.
You Have
- Previous property management industry experience.
- Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.
- Effective computer technology skills and basic knowledge of MS Office Suite.
- Effective oral and written communication skills.
- Ability to handle multiple projects and thrive in a fast-paced, competitive environment
- Previous bookkeeping/account reconciliation experience.
- Knowledge of Yardi Voyager/CRM experience.
Seniority Level: Experienced
Industry: Property Management
Employment Type: Full-Time
Location: Onsite
Work Schedule: Monday-Friday (work schedule may vary) or as needed to meet business needs. Some overtime may be required and ability to work extended hours as needed to meet business needs.
At BH/B.HOM, we believe our strength lies in our people. We are proud to be an Equal Employment Opportunity Employer, committed to fostering a workplace where everyone feels included, valued, and heard. Our posted compensation reflects the value of talent across multiple U.S. markets and is based on job-related knowledge, skills, and experience.
