Mission-Driven Career Opportunity

Donations Coordinator
📍 Charlotte, NC | 💼 Full-Time | ⏰ 40 hours/week | $22.00/hour

Habitat Charlotte Region, one of the leading affordable housing nonprofits in the area, partners with hundreds of families each year through affordable homeownership, home preservation, and financial literacy training.

As a Donations Coordinator, you'll play an integral role in our vision of a world where everyone has a safe and affordable place to live.

Why Join Habitat?

Competitive pay: $22.00/hour
Industry-leading healthcare, dental, and vision insurance
Flexible spending accounts (healthcare and dependent care)
Generous PTO supporting work/life balance
Career development and promotion opportunities
Casual and collaborative work environment
Retirement planning with a 403(b) + 3% organizational match

Position Purpose

The Donations Coordinator is responsible for providing excellent customer service while coordinating donation requests within the communities we serve. This role organizes and schedules the pick-up of donated goods, enters pickup information into the system, provides schedules to donors, drivers, crew members, and store managers, and ensures items are picked up and delivered in a timely, efficient manner.

Essential Functions

Answer incoming calls and donor communications while providing outstanding customer service.
Call, email, and/or text all donors scheduled for next-day pickups with estimated arrival windows.
Efficiently route donation trucks for daily pickups.
Perform general data entry and recordkeeping for donations hotline and DOT compliance.
Act as a backup for the Logistics Manager and assist with managing staff daily.
Properly track and manage data for the Deconstruction department.
Use computer applications to identify truck locations as needed.
Reconcile department fuel charges monthly.
Manage ReStore transfer pickups.
Assist with truck audits and maintain truck maintenance logs.
Demonstrate a positive and respectful attitude when interacting with drivers, staff, and leadership.
Be an effective team member, engaging and motivating staff and volunteers.
Represent Habitat Charlotte Region in a positive, professional manner.
Maintain regular, reliable attendance and adherence to schedule.
Provide dependable transportation to and from work.
Uphold Habitat's Code of Conduct and related policies.
Complete other tasks as requested by supervisor.

Qualifications

Proficiency in Microsoft Office (Word, Excel, Outlook, Access).
Strong customer service experience, including phone and computer operations.
Valid driver's license required.

Skills & Abilities

Strong judgment and decision-making in scheduling donations and establishing routes.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Effective problem-solving abilities.
Basic math skills.
Strong time management and prioritization skills.

Work Environment

Primarily office-based with some coordination across warehouse/logistics operations.

Physical Demands

Ability to operate phone and computer.
Ability to sit for extended periods.

Schedule

40 hours per week (Monday–Friday, with occasional flexibility based on operational needs).

Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check are required.

Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C § 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.

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