Multidisciplinary Scheduler (Information Technology)
Highlands Oncology Group is dedicated to providing the highest quality of innovative care delivered with compassion and precision. We know the only way we can reach this goal is through our most valued asset - our team members. We have a diverse and inclusive team of over 800 employees. Come be part of a team that is an integral part of our patients journey.
Join our fast-paced, multidisciplinary department. As a New Patient Scheduler, you'll be the first point of contact for patients with thoracic cancer or lung abnormalities--helping coordinate referrals, schedule appointments, and arrange diagnostic testing. We're looking for someone detail-oriented, compassionate, and organized who thrives in a team environment and is passionate about patient care.
Job Summary: The Center for Chest Care is a multidisciplinary lung clinic providing patients access to Oncology, Pulmonology, and Cardiovascular Thoracic surgery in one visit. The Scheduler will coordinate and schedule new patient referrals and diagnostic work-up for patients diagnosed with thoracic cancer or lung abnormality.
Job Duties / Responsibilities:
Promptly and accurately triage new patient referrals.
Referrals should be called within 3 business days of receipt of referral.
Urgent patients should be called within 2 business days of receipt of referral
Schedule new patient appointments in appropriate timeframe.
New Patients should be offered an appointment within 7 business days of being received.
Request and scan records into EMR which are pertinent for specific diagnosis. Example: labs, pathology, scans, insurance information and other diagnostic procedures.
Order appropriate diagnostic work-up for patients appropriate for diagnosis. Example: PET, CT, MRI, PFT, etc.
Document and communicate with Navigators thoroughly after scheduling a new patient.
Answer Chest Clinic Phone line
Chest Clinic Phone line will ring to the Scheduler's extension. After three rings, if not answered, it will transfer to the Navigator pool.
Calls received before 3PM must be returned on the same business day.
Canopy tickets must be resolved, including contacting patients, within 24 hours.
Follow established processes and procedures in Multidisciplinary Department to ensure highest quality of patient care and customer service.
Exercise judgment and independent decision-making skills regarding patient appointments.
Maintain proper documentation of patient progress in EMR.
Provides and maintains patient confidentiality.
