Line Maintenance Supervisor (Finance)

Location: Boston, United States of America

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world's largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.

Line Maintenance Supervisor

Boston, MA (Fully onsite)

Position Summary

Thales is looking for an Line Maintenance Supervisor, is responsible for planning, organizing, directing, coordinating and controlling maintenance operations for line and overnight maintenance on all customer aircraft. Since seat guarantees are an integral part of Thales Avionics Technical Services, the staffing and scheduling of site personnel and their functions are paramount to the success of the company. Ensures qualified personnel are available and assigned to best achieve the desired end product considering activities are accomplished in accordance with Company Policies, FAR's, Company, and Maintenance Programs and other Civil Aviation Authority regulations.

In this position, you will coordinate with “Maintenance Operation/Control Centers” to ensure the guaranteed performance of IFEC systems and effective execution of maintenance activities. Provide leadership to multi-function teams to support Company Line Maintenance objectives.

Referral Bonus Eligibility: Tier 1 - $2,500

Key Areas of Responsibility

• Manages and supervises all aspects of Line Maintenance and ensures all work is scheduled and performed in a safe and efficient manner. Supervises maintenance staff, which includes making employment decisions, reviewing employee performance, addressing escalated issues, generating assignments, and setting priorities. Performs, monitors, and reports daily operational activities to ensure Customer and Thales objectives are met, underperformance identified and resolution plans executed. Establish and monitor staffing levels to meet regulatory and commercial requirements.
• Monitor human performance factors such as morale, fatigue, stress, depression and other factors affecting personnel.  Work with HR, Management and other professional personnel to minimize the influx of such factors. Ensure Line Maintenance Station complies with Repair Station and Quality Control Manuals.
• The training program meets the regulatory requirements of local and applicable international regulatory agencies and company objectives. Ensure the General Maintenance Manual and Safety Management System is employed throughout the Line Maintenance Operation and Staff. Identify gaps in manuals and work with Safety & Quality Department personnel to resolve issues. Liaison with other departments and work as teams to plan future maintenance activities to include; forecasting labor requirements, identifying specialized training, tooling, certifications, and materials.
• Represents Line Maintenance to identify and address material obsolescence issues with other functional departments such as Quality, Procurement, Engineering, and other departments as necessary to resolve issues. Ensures processes and procedures are established, maintained and followed within the Safety, Quality, Material, Repair, and Administrative functions of the Line Maintenance Station.
• Provide a point of contact for the FAA, EASA, DGAC, GACA, and Customer/Company Quality Assurance for repair and service inquiries at Line Maintenance Station. May have interaction with customers to resolve issues. Accountability for maintenance activity costs. Be the guarantor of Thales' integrated service offering/branding. Manage Line Maintenance Station budget, analyze station actual cost, develop an action plan for the overage. Responsible for reporting regularly Station financial cost to management. Initiates process improvement opportunities and implement solutions to gain bottom-line financial results.
• Ability to measure and gage financial impact on aircraft seat degradation and line maintenance errors causing significant disruption to operations and or major costs for Thales. Responsible for responding to ad hoc requests, capturing financial data/information from local customer management and work with Thales Program Management team to capture unplanned revenue. Maintain frequent communication with the local Customer Maintenance Management team regarding aircraft IFE and Connectivity status. Provide outstanding Line Maintenance support by collaborating with local customers' management to provide maximum operational performance while minimizing customer impact. Regularly interact with customers to promote Thales Brand and to measure the level of customer satisfaction. Use customer feedback to constantly develop and improve capabilities and processes.

Minimum Qualifications

• Associate Degree (Technical or Managerial), such as Aeronautical Maintenance / Engineering, Aviation Management, Business Administration, etc. OR a High School Diploma/High School GED with 5 years of Aircraft Maintenance experience.  FAA Certification, Airframe & Powerplant License (A&P) under FAR Part 65.  Or Thales Repairman Certificate working towards A&P certification. 
• 3 years of Aircraft Line Maintenance in a Leadership role. Demonstrated experience in selecting methods and techniques for obtaining solutions. Ability to work independently and handle high pressure situations is essential.  Demonstrated experience in developing relationships and networking within organization, regulatory agencies and customers. 
• Must have experience in one or more of the following: Line Maintenance, Cabin Maintenance, General Aircraft Maintenance, or Repair Station.  Ability to read documents (technical and non-technical), maintenance, procedural manuals and wiring diagrams. 
• Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook.  Knowledgeable of Federal Aviation Regulations (FAR's).  Willing and able to work rotating shifts including nights, holidays and weekends. 
• Valid, unrestricted Passport with the ability to travel in and out of the United States or ability to obtain one.  Able to obtain and maintain local airport Security Identification Display Area (SIDA) Badge. 
• Able to obtain and maintain Customs Clearance for airport security badge (as required for job duties). Must possess and maintain a valid Driver License and a record that meets our insurance standards. Able to drive tugs, trucks, vans, lift trucks, snorkel lift, boom lift etc. after attending training. Must pass 7 year background check which includes fingerprinting, pre-employment drug test, and criminal history records check (CHRC). 

Special Position Requirements

• Requires rotation between all shifts as well as weekend and holiday work.
• Monday-Friday 2nd shift 3:00 p.m. to 11:00 p.m.; subjected to change due to operational needs. Obtain Airport security credentials, which includes a 10-year background check.  Obtain Customer security credentials.  Able to drive tugs, trucks, vans, lift trucks, snorkel lift, boom lift etc. after attending training. 
• Line Station maintenance area- customer aircrafts – Airport ramps; airport roads and office environment.
• This position will require domestic and/or international travel 10%.
• Please select this box if this position will be issued a company vehicle or will be required to use their personal vehicle for travel or customer visits to perform the essential functions of the position.

If you're excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

What We Offer

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: 

• Elective Health and Dental plans. 
• Retirement Savings Plan with a company contribution and a match, and without vesting period. 
• Company paid holidays, vacation days, and paid sick leave. 
• Company provided Life Insurance.

Why Join Us?

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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.

The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC): 96,703.50 - 125,825.50 - 158,511.50 USD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee's career path history, competencies, skills and performance, as well as the company's annual salary budget, the customer's program requirements, and the company's internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant's status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point) 

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

•Company paid holidays and Paid Time Off

•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program