Bank Teller (Maintenance)
Bank Teller (Customer Service Representative (CSR))
This position represents the bank and the Uwharrie brand by providing exemplary customer service while processing various types of transactions for customers. Responsible for handling and balancing cash daily, answering customer inquiries pertaining to various services, makingcustomer referrals and influencingthe overall efficiency and service level of the retail services area. Typically, this is an entry-level position, where little or no previous transferrable skills or experience are present. However, the level and rate of pay will be considered and commensurate with prior banking and/or retail experience.
General Qualifications
Knowledge: High school graduate with familiarity of the Bank's products and services. AIB courses helpful. Marketing and sales knowledge beneficial for making referrals.
Experience: A minimum of one year of cash handling experience in a retail environment with proven math aptitude, is preferred. Previous banking experience, proficiency in using bank-related computer systems, data entry and retrieval, is preferred.
Skills: Well-developed human relations skills, ability to work in pressure situations under close supervision, and general administrative skills are necessary. Proficiency with using bank-related computer systems and equipment is preferred. Multi-tasking skills are preferred.
Scope of Decisions and Authority: Upon completion of training, will be responsible for cash drawer (with specified limit) and may issue bank checks up to a specified limit. Customer Service Representative has a restricted check cashing limit. Failure to cash checks for qualified Bank customers, or cashing checks without determining the financial responsibility of the customer could result in negative business impact. Work is performed following established policies and procedures.
ADA Requirements: Vision, hearing, speech, concentration, learning, thinking, interaction with others, the ability to exercise self-control, the ability to work under stressful conditions, particularly in customer relations are necessary. Must possess a valid NC Drivers License, as travel to other offices may be required, when necessary.
