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Horizon Goodwill Industries

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Custodial Floor Care Lead (Maintenance)



JOB SUMMARY: The Floor Care Lead is responsible for supervising and performing floor maintenance services across multiple contracted sites. This role ensures high-quality floor care standards are met while supporting and guiding a floor care team. The ideal candidate will have hands-on experience
with floor care techniques and equipment, demonstrate leadership, and maintain a proactive, team-oriented approach.

ESSENTIAL FUNCTIONS:  

  • Lead and support a team of floor care staff, ensuring tasks are completed efficiently and to quality standards.
  • Clean and maintain floors using appropriate techniques, including stripping, waxing, buffing, and shampooing.
  • Operate and train others on the use of floor cleaning machines such as buffers, scrubbers, extractors, and vacuums.
  • Organize weekly assignments, site rotations, and ensure equipment and supplies are prepared.
  • Conduct walkthroughs and report progress or concerns to the Supervisor/ Upper management.
  • Ensure adherence to all safety procedures and regulations.
  • Monitor inventory of floor care supplies and request resupply when needed.
  • Communicate effectively with team members and site contacts to coordinate work with minimal disruption.
  • Assist with onboarding and hands-on training of new floor care staff.
  • Serve as a working lead, actively participating in all floor care tasks. Ensure cleanliness and upkeep of equipment and supply storage areas.
  • Maintain logs and documentation as required for work completed or safety compliance.
  • Perform other duties as assigned.

COMPENTENCIES

  • Oral/Written Communication

Articulate thoughts and ideas clearly and effectively in written and oral forms.

  • Critical Thinking/Problem Solving

Obtain, interpret, and use knowledge, facts, and data to make decisions and overcome problems.

  • Teamwork/Collaboration

Work within a team structure and can negotiate and manage conflict.

  • Digital Technology

Use existing digital technologies ethically and efficiently to solve problems, complete tasks, and accomplish goals. Demonstrate adaptability to new and emerging technologies.

  • Leadership

Assess and manage emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize, and delegate work. Use interpersonal skills to coach and develop others.

  • Professionalism/Work Ethic

Demonstrate personal accountability, effective work habits, and understand the impact of non-verbal communication on professional work image. Demonstrates integrity and ethical behavior, acts responsibly, and able to learn from mistakes.

EDUCATION/EXPERIENCE

1. Must have a valid driver's license, pass background check, and drug test.

2. Minimum 1–2 years of experience in floor care (strip/wax, carpet cleaning, buffing).

3. Previous supervisory or lead experience preferred.

4. Ability to lift up to 50 lbs. with assistance and/or equipment.

5. Familiarity with OSHA regulations including Hazard Communication and Blood Borne Pathogens.

6. Strong communication, organizational, and time management skills.

POTENTIAL CAREER PATHS

  • Regional Custodial Manager
  • Quality Control Liaison
  • Associate Director of Environmental

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