Parts Support Center (Finance)

PAPE' KENWORTH- SAN LEANDRO, CA

PARTS SUPPORT CENTER:Are you a people person? Do you love working in a positive, high-energy environment? Do you love providing a great experience for customers? If you answered yes to these questions, we want to hear from you! Pape' Kenworth, the premier capital equipment dealer in the West, is adding to their team.

At Pape', you can count on us to invest heavily in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team!

WHAT YOU'LL DO:

In the Parts Support Center role, you will be the go-to person to monitor and respond to eCommerce parts orders, as well as assisting customers with phone orders and answering any questions they have. Every day, you will ensure customers can place their online orders promptly and accurately, all in an effort to get them the parts they need and maximize their equipment uptime. To thrive in this role, you must be excellent at maintaining and building relationships with customers, detail-oriented, and have a winning attitude.

WHAT YOU NEED:

• At least one year of experience in a parts, service, or call center environment.
• Past experience establishing and maintaining strategic B2B relationships in related industries preferred.
• Excellent organizational skills.
• Ability to communicate effectively with both customers and internal members.
• Good computer skills and basic familiarity with Microsoft Outlook, Excel, and various search engines.
• Ability to multitask and work in fast-paced environment.

Compensation: $31.28-45.36/hr (Depending on Experience)

Why work for Pape':

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Papé vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement– Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation— Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
• Equipment– We have the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact– Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training– You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities\u003cbr\u003e \r\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. \r\nFor further information, please review the \u003ca href=\u0027https://www.eeoc.gov/poster\u0027 target=\u0027_blank\u0027\u003eKnow Your Rights\u003c/a\u003e notice from the Department of Labor.