Dispatch Manager - Salt Lake City, UT (Finance)

Job ID: 511585

Jack B. Parson Companies, is a CRH Company. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.

Position Overview

The Dispatch Manager plays a critical leadership role within Jack B. Parson Ready Mix, responsible for overseeing daily dispatch operations and ensuring the safe, efficient, and timely scheduling of concrete deliveries for all 19 Jack B. Parson Ready Mix locations across northern Utah and southern Idaho. This position manages all dispatch functions including leading the teams responsible for coordinating driver callouts and delivery schedules, and serving as a key operational link between field execution and strategic planning.

Working closely with Sales, Operations, Safety, Equipment, and Quality Control (QC) teams, the Dispatch Manager helps align logistics and resource planning with broader business objectives. The role also includes direct customer engagement for large placements and project coordination, oversight of the Beck Street facility, and support for fleet telematics across Jack B. Parson and much of the West Division.

Key Responsibilities

Senior Leadership & Cross-Functional Collaboration

• Serve as a member of the senior management team, contributing to operational planning, performance improvement, and strategic execution.
• Collaborate with Sales, Operations, Safety, Equipment, and QC teams to ensure dispatch planning aligns with production schedules, equipment availability, safety compliance, and quality standards.
• Provide input into company direction and priorities, performance metrics, and resourcing decisions.

Dispatch & Transportation Coordination

• Lead daily dispatch planning and manage the team responsible for scheduling driver callouts and deliveries.
• Maintain and adjust the master dispatch schedule to meet customer demand, plant capacity, and field readiness.
• Ensure full compliance with DOT regulations and internal safety protocols.
• Utilize the Transportation Management System (TMS) for efficient load planning, routing, and dispatch execution.
• Monitor and manage transportation-related costs and fuel surcharges, identifying opportunities for process and cost improvements.
• Investigate and resolve ticketing or billing discrepancies in collaboration with the Accounting team.

Customer & Sales Collaboration

• Serve as a point of contact for key accounts and major project stakeholders.
• Participate in pre-pour planning meetings for large or complex placements to coordinate resources and delivery timing.
• Support Sales by aligning dispatch capabilities with customer schedules and expectations.
• Provide responsive communication and proactive problem-solving for customer service issues.

Beck Street Facility Oversight

• Oversee daily operations, maintenance coordination, and safety compliance at the Beck Street facility.
• Serve as the facility's primary point of contact for inspections, repairs, and operational readiness.
• Coordinate with the Equipment and Maintenance teams to ensure safe and efficient facility performance.

Fleet Telematics Support

• Support the deployment, monitoring, and use of telematics systems (e.g., TrackIt, Motive) across the Jack B. Parson fleet and West Division.
• Collaborate with Safety, Equipment, and Dispatch teams to use telematics data to monitor fleet utilization, driver behavior, and delivery performance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• Minimum 5+ years of experience in dispatch, logistics, or transportation operations, with management or supervisory experience required.
• Working knowledge of Command Concrete, TrackIt, Motive, and ready mix plant operations is required.
• Strong understanding of DOT regulations, compliance, and transportation safety standards.
• Proven ability to lead teams, manage complex scheduling environments, and collaborate across multiple departments.
• Proficiency in Microsoft Office (Excel, Outlook, Word); experience with dispatch or ticketing systems required.
• Excellent communication and customer service skills, with experience working directly with customers or sales teams in a service-driven or construction environment.

Key Competencies

• Leadership: Builds and supports high-performing teams; contributes to senior-level decisions and direction.
• Customer Focus: Prioritizes customer satisfaction through responsive scheduling and proactive coordination.
• Collaboration: Works seamlessly across departments to ensure delivery alignment and operational success.
• Strategic Thinking: Supports business objectives with clear, data-informed dispatch strategies.
• Communication: Communicates effectively with internal teams and external partners, including key customers.
• Adaptability: Responds effectively to changing conditions, schedules, and high-demand situations.

Physical Requirements

• Ability to sit, stand, walk, bend, kneel, and lift up to 50 lbs as needed.
• Able to work in both office and industrial plant environments.

Work Environment

• Combination of office, batch plant, and outdoor environments.
• Exposure to moderate to high noise levels, moving equipment, and varying weather conditions.

Note: This job description outlines key duties and expectations for the Dispatch Manager role. Responsibilities may be adjusted over time in response to business needs. Additional duties may be assigned as required.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Jack B. Parson Companies, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.