Yardi Training Technical Writer - REMOTE (US) (Education)
WELLTOWER – REIMAGINE REAL ESTATE WITH US
At Welltower, we're transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.
We're looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.
SUMMARY
The Yardi Training Technical Writer is an experienced and dynamic team player who will support the successful adoption and use of the Yardi Senior product suite.
In this role, you will be responsible for creating, managing, and maintaining high-quality technical documentation, standard operating procedures (SOPs), and training materials that support the effective use of various Yardi systems.
The ideal candidate will combine strong writing and communication skills with a technical mindset, enabling them to translate complex system processes into user-friendly resources. You will collaborate cross-functionally with internal departments, subject matter experts (SMEs), and system administrators to ensure the accuracy, clarity, and usability of all content.
The Yardi Training Technical Writer will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company's overall business strategy.
KEY RESPONSIBILITIES
- Create and maintain user-focused documentation including SOPs, user guides, job aids, workflows, and knowledge base articles for Yardi systems.
- Collaborate with subject matter experts to gather, verify, and translate complex technical processes into clear, concise content.
- Develop process flow diagrams and visual tools that illustrate system workflows and best practices.
- Design and maintain documentation templates and standards to ensure consistency, compliance, and reusability.
- Edit and update existing documentation for clarity, accuracy, and alignment with internal policies and regulatory requirements.
- Work with cross-functional teams (IT, Finance, Operations, Clinical) to ensure documentation supports operational needs and system usage.
- Translate Yardi functionality and system changes into training content or reference tools for a range of end users.
- Support training initiatives by creating instructional materials in various formats (text, video, interactive guides)
- Manage documentation version control and ensure timely updates across centralized systems and LMS
- Conduct quality reviews and user testing of content to ensure usability, clarity, and effectiveness
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Weekly out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.
MINIMUM REQUIREMENTS
Education
- Bachelor's degree in Technical Communication, English, Journalism, Instructional Design, Information Systems, or a related field.
- Equivalent work experience will be considered in lieu of a degree.
- Agile, Six Sigma, or PMP certification strongly preferred.
Experience
- 3+ years of experience as a technical writer, instructional designer, or content developer—preferably in a healthcare, real estate, or senior housing environment.
- Experience creating user documentation for enterprise systems, ideally Yardi, or similar property management/ERP platforms (e.g., RealPage, MRI, Entrata).
- Familiarity with learning management systems (LMS) and integrating technical content into training curriculum.
- Understanding of adult learning principles and instructional design methodologies is advantageous.
Skills / Specialized Knowledge:
- Exceptional technical writing and editing skills, with the ability to translate complex technical information into clear, concise, and engaging content
- Proven ability to research technical concepts, systems, and terminology to support accurate documentation
- Strong audience analysis skills, with the ability to adapt tone, format, and depth to match varying user needs
- Solid understanding of technical subject matter, particularly within Yardi platforms and senior housing operations
- Proficiency in Microsoft Office (Word, Excel, PowerPoint), Adobe Acrobat, and visual tools such as Visio or Lucidchart
- Experience using content creation tools such as Articulate 360, Snagit, Camtasia, or similar
- Ability to maintain a consistent voice and format across documents, aligned with organizational standards and brand tone
- Sharp attention to detail with high standards for grammar, formatting, and accuracy
- Ability to manage multiple projects in a deadline-driven environment while prioritizing effectively
- Strong interpersonal and communication skills; able to work collaboratively with subject matter experts, trainers, and stakeholders
- Creativity in visual design, instructional storytelling, and presenting technical information in engaging, user-friendly formats
- Flexible and adaptable writing style to suit different content types—manuals, reference guides, LMS modules, and quick tips
Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.
WHAT WE OFFER
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Employer-matching 401(k) Program + Profit Sharing Program
- Student Debt Program – we'll contribute up to $10,000 towards your student loans!
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
- Professional Growth
- And much more! https://welltower.com/newsroom/careers/
ABOUT WELLTOWER
Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.
Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.
Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
