Satellite Network Engineer (Maintenance)

WHO WE ARE

Empowering Connections, Inspiring Possibility

SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet's people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta and Washington, D.C.

WHAT YOU'LL DO

The Satellite Network Engineer role includes the design, documentation, implementation, maintenance, and support of our growing customer base. The right candidate is an independent problem solver with a strong, positive attitude. The ability to learn and implement new technologies is essential. This individual will provide leadership not only to other engineers on the team, but also to other work centers throughout the company. The position is part of a team responsible for designing and developing scalable, maintainable, and highly available network architectures that meet external customer objectives and SLAs.

Major duties and responsibilities:

• Interface directly with channel customers and contractors by being the company's focal point of contact for all support activities
• Serve as primary interface between customers and the SageNet Implementation team for order submission and upgrade efforts
• Support, install, maintain, troubleshoot, and coordinate the usage of, but not limited to: LAN/WAN, security, UTM, VoIP, wireless, and VPN technologies for multiple customer networks
• Assess customer environments and make recommendations based on needs
• Provide assessments, design deployment and implementation services of multi-vendor solutions, and maintain support methodologies for multiple large Energy customers
• Analyze and monitor customer and backhaul network workload, capacity, and performance
• Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure
• Define and maintain backhaul network infrastructure utilizing multiple backbone technologies
• Provide engineering support for network design, performance tuning, and monitoring
• Manage network incident and outage escalation
• Liaise with vendors and other IT personnel for problem resolution
• Implement security tools, policies, and procedures in conjunction with the company's security team
• Create and maintain all required network documentation including diagrams and troubleshooting methodologies using provided tools
• Participate in on-call duties.

WHO YOU ARE

The ideal Satellite Network Engineer is a highly motivated professional who thrives in complex technical environments and takes pride in solving challenging problems. You are detail-oriented yet adaptable, able to balance hands-on technical work with clear communication to both technical and non-technical stakeholders. You excel in high-pressure situations, remain calm and solution-focused, and take initiative to drive projects forward. Collaboration is second nature — you value teamwork, knowledge sharing, and supporting peers to deliver best-in-class service. Above all, you are committed to maintaining secure, reliable, and high-performing networks that earn customer trust.  

Required Skills

• Minimum 6 years of networking experience in environments supporting multiple vendors and networking products
• Hands-on experience with monitoring, network diagnostic, and network analytics tools
• Proficiency with routers, switches, network security devices, and network management systems
• Strong understanding of networking protocols (DMVPN, IPSEC, BGP, MPLS, VRF, QoS, Spanning-Tree, OSPF, RIPv2, 802.11, ACLs, DHCP, TCP/IP, DNS)
• Ability to perform under pressure and communicate effectively with senior management
• Strong proficiency with Visio, PowerPoint, Word, and Excel
• Excellent problem-solving skills and ability to work independently and collaboratively.

Preferred Skills

• CCNP certification or equivalent technical expertise
• Experience with Fortinet products and solutions
• Prior experience working with large Energy customers or in highly regulated environments
• Customer-first mindset with proven ability to build trusted relationships
• Ability to quickly adapt to new technologies and evolving customer needs

WHERE YOU'LL WORK

This role is based primarily on-site at SageNet's Marietta office and data center facilities. As a Satellite Network Engineer, you'll be part of a highly skilled team in a business casual environment that fosters collaboration, productivity, and technical excellence.

• On-site presence required at the Marietta office
• Hands-on work with satellite equipment, racks, cabling, and physical infrastructure
• Flexibility to support critical maintenance windows and respond to incidents
• Active participation in equipment installations, upgrades, and troubleshooting
• Fast-paced environment with opportunities for teamwork and cross-functional collaboration

PHYSICAL REQUIREMENTS

This position requires both desk-based work and hands-on physical activity in a data center and technical environment.

• Ability to stand and walk for extended periods while working in a data center or equipment environment
• Ability to lift, carry, and move equipment or satellite hardware weighing up to 50 pounds
• Frequent bending, kneeling, and reaching to access cabling, racks, and satellite equipment
• Regular use of hands and fingers for handling tools, cabling, and computer equipment
• Ability to climb ladders and work in confined spaces as required for installation and maintenance
• Visual acuity to analyze monitoring applications, technical diagrams, and equipment displays both on screens and on devices
• Comfortable working in environments that may include elevated noise levels, temperature variations, and extended on-site shifts when supporting critical incidents or maintenance windows. 

 

CLASSIFICATION*: Exempt/Salaried
POSITION TYPE: Fulltime
TRAVEL REQUIREMENTS: 10-15%
DIRECT REPORTS:  No
SAFETY SENSITIVE:  No

Ready to join a team that values trusted connections? Apply now!

Equal Opportunity Employer Statement
SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As a federal contractor, SageNet complies with Section 503 of the Rehabilitation Act and VEVRAA, including nondiscrimination, outreach, and recordkeeping obligations. SageNet does not engage in race-, sex-, or gender-based affirmative action under Executive Order 11246, as those requirements were rescinded effective April 21, 2025. Reasonable accommodations are available as required by law.

Employment and Security Notice
Employment with SageNet is at-will and may be ended by either party at any time, with or without cause or notice. Job descriptions may be modified at any time. All employees must complete Security Awareness Training and follow SageNet's Information Security Policy to protect company and customer data.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Satellite Services