HVAC Service Technician (Maintenance)
Summary: Are you an experienced HVAC professional who values craftsmanship, customer service, and teamwork? Join Baker Home Energy and be part of a trusted name in residential energy solutions. We're looking for a skilled HVAC Service Technician to deliver top-tier service and help homeowners stay comfortable year-round.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Respond to all levels of residential HVAC service calls.
- Dispatch to customer sites and maintain high-quality customer service and care.
- Communicate effectively with customer to describe options and costs, obtain approval, and move forward with repairs. Document all services, understand and communicate guarantees, collect fees.
- Perform diagnoses and troubleshooting of systems.
- Perform best practices in silver solder braising, flaring, swaging, etc. of refrigeration line sets.
- Ensure that all repairs and installations are accurate, serviceable, and meet safety and regulatory standards and codes.
- Perform preventive maintenance on systems.
- Remove and replace (install) residential HVAC system as needed.
- Manage resources through accounting of all equipment, material, tools and parts for specific jobs and company van.
- Survey and assess residences for potential new projects, installations, and retrofits.
- Draft equipment, material and scope of work documentation.
- Promote service/preventative maintenance agreements and financing of service costs and new systems.
- Non-commissioned based position.
- Complete ongoing technical and factory training, in-house and outsourced.
- Always perform The Baker Way.
EXPERIENCE, EDUCATION:
- EPA, NATE or other equivalent HVAC certificates a plus
- 2+ years of HVAC service (diagnostic and troubleshooting) related experience or combined years of professional residential field work and HVAC service training, repairs, or installations.
- Valid driver's license with clean driving record
- High school diploma or general education degree (GED)
- Customer focused and able to present in a positive manner, effectively solving customers' problems.
- Recognize and encourage behavior that promotes teamwork.
- Flexibility to work variable and flexible hours, including overtime.
