Chief Operating Officer (Project Management)

Pay Rate $100,000 - $120,000 Annually 

Job Description:

Spherion has partnered with Horizon Goodwill Industries (HGI) in the search for their Chief Operating Officer. If you are interested in this position, please do not apply on this Site but instead email Jeffreybutts@spherion.com to start the Application Process. As Chief Operating Officer for Horizon Goodwill Industries, you will serve with the Executive Leadership Team to create and foster a culture of innovation and continuous improvement that supports organizational growth and fulfillment of our vision, mission, and strategic plan.  You will provide effective and inspiring leadership by being actively involved in all operating units, developing a broad and deep knowledge of all processes, and utilizing a data-informed approach to solving complex business problems. Reporting to the CEO, you will lead key business and support operations in alignment with our purpose and values, which consist of the Donated Goods Retail Program, Business-to-Business Contract Services, Information Technology, Real Property, Facilities, and Asset Protection/Safety.

Primary Impact and Responsibilities 

Donated Goods Retail (DGR) & DGR Operations

• Provide strategic leadership and direction for retail and donation operations that drives growth, enhances operational efficiency, elevates the donor and customer experience, and ensures financial performance.
• Directly support senior management responsible for all aspects of retail operations, including store operations, E-commerce operations, inventory management, product acquisition, logistics, and customer experience.
• Plan and facilitate cross-functional collaboration to drive growth in existing and new markets, ensuring alignment with organizational goals and objectives.
• Maintain knowledge of current thrift and E-commerce industry trends to guide departmental performance and customer experience.
• Foster a culture of exceptional customer service and process excellence at all department touchpoints. Ensure that standard operating procedures, policies, and training efforts reinforce a customer service focus. 

Commercial Business-to-Business Services

• Provide strategic leadership and direction for all business to business services operations that drives growth, enhances operational efficiency, and ensures customer satisfaction and contract compliance while maintaining financial performance.
• Directly support senior management responsible for all aspects of Business Services operations, including facility-based and community-based contractual services to commercial, local, state, and federal government entities.
• Support collaborative efforts to develop strategic headcount planning that ensures sustainable compliance with AbilityOne contract employment requirements.
• Provide strategic direction to drive continued department growth through expansions in contract scope, new contracts, and new business agreements.
• Drives a culture of exceptional customer service and process excellence at all department touchpoints. Ensures that standard operating procedures, policies, and training efforts reinforce a customer service focus. 
• Investigate and make recommendations on potential new lines of business in alignment with organization mission and strategic objectives.

Information Technology

• Responsible for organization-wide information technology planning, acquisition, policies and standards; computer networks; and the development, security, maintenance, and operation of information systems.
• Directly support senior management responsible for all aspects of Information Technology, including the management of all organizational, divisional, and site-specific technological infrastructure/operations.
• Develop and implement a departmental plan to ensure that HGI's IT capabilities sufficiently and sustainably support business operations and growth.
• Facilitate cross-functional collaboration ensuring IT accessibility and performance across all business units.
• Maintain departmental focus on data and network security through company policies, procedures, internal controls, and robust IT roadmaps.

Real Property and Facilities

• Collaborates across the organization to create and update a comprehensive real property strategic plan for all units, including facilities condition assessments, long-range development plans for new locations/facilities, and capital improvement projects.
• Provide oversight and leadership support to senior management responsible for all aspects of HGI's Real Property program and facilities, including maintenance, grounds, and systems equipment.
• Supports the Director of Operations in implementing HGI's facilities management, security, risk management, and emergency operations plans.
• Negotiates all new and reviews all existing and proposed real property lease agreements.
• Serves as the decision-making authority in ongoing contracts with vendors for services such as repairs, preventative maintenance, snow removal, custodial, waste management, and landscaping services.
• Maintains relationships with insurance providers, serving as HGI's subject matter expert and as the organization's designated representative in RFPs, contract negotiation, and insurance dispute matters.

Asset Protection/Safety

• Champions a safety culture at HGI through an active focus on asset protection and accident prevention.
• Provide oversight and leadership support to senior management responsible for all aspects of HGI's Asset Protection/Safety program including security, asset protection, loss prevention, safety, and compliance programs to protect the physical, financial, and human assets of HGI and our customers.
• Manage the Safety Committee program, engaging input from across the organization to create a safety-focused culture at HGI.
• Ensures compliance with agency policies, procedures, risk management, and safety standards throughout the organization and maintains them to meet applicable accreditation, legal, and regulatory standards. 

Financial & Budget Management

• Work with Executive Leadership Team to create and monitor organizational financial strategy.
• Hold overall P&L responsibility for all operational business units. Support unit leaders in preparation of annual operational budgets, managing effectively within this budget, and reporting accurately on progress made and challenges encountered. 
• Drives continued financial viability of the organization through innovation, sound fiscal management practices, and maximizing the efficiency of revenue-generating activities. 
• Identify revenue-generation strategies and cost-saving opportunities.

People Management & Organizational Culture

• Champions support for the Goodwill mission and serves as a public spokesperson for the organization as necessary. Represents the organization in local, regional, and statewide events, committees, or appointments. 
• Lead, coach, and develop Goodwill's senior management operations team with an emphasis on developing capacity in strategic analysis, process improvement, succession planning, forecasting, and budgeting. 
• Mentor and develop staff using a supportive and collaborative approach: assign accountabilities, set objectives, establish priorities, and monitor and evaluate results.
• Develops, monitors, and approves standard operating procedures and metrics that measure progress and maximize financial returns. Holds all staff accountable for achieving individual goals. 
• Sets a positive personal example in all customer interactions. 

Leadership

• Works effectively with Goodwill's Board of Directors, CEO, and leadership team to develop overall organizational strategy, support mission integration, and advance efforts towards achieving its goals and vision. Ensures that strategic plan goals are effectively translated into operating plans and budgets.
• Promote a high-performance, continuous improvement culture that values learning and a commitment to quality. 
• Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments. Ensure that recruiting, development, and retention programs are in place and effective at all department levels. 

Required Education / Experience  

• Bachelor's degree in business, management, or related field with 7+ years of increasingly responsible multi-unit business leadership experience. MBA or Master's degree in a related field is preferred. Note: A combination of education and/or experience that demonstrates the knowledge, skills, and abilities required below will be considered.
• Demonstrated excellence in organizational management with the ability to coach senior-level staff to create high-performance teams that develop and implement successful operational strategies.
• Proven ability to lead and manage people and situations effectively and consistent with our core values.
• Extensive experience in managerial finance, including operations budgeting, fiscal management, and oversight of financial aspects in business segments with multi-million-dollar budgets.
• Track record of effectively leading an organization with a complex array of business segments and the ability to leverage strengths across areas.
• Excellent project management skills.
• Thorough knowledge of the principles and practices of business development.
• Ability to negotiate leases, contracts, and other business agreements, considering appropriate legal and business principles.
• An analytic and decisive decision-maker who can prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals.
• Unwavering commitment to quality programs and data-informed program evaluation.
• Strong written and verbal communication skills; a persuasive and passionate communicator with excellent public speaking skills.
• Specific experience in multi-unit retail, thrift retail, business development, federal/state contracting, business-to-business services, or similar business operations is preferred.
• Knowledge and understanding of Federal/State contracting requirements, Federal Acquisition Regulation (FAR), and the Federal Service Contract Act preferred.
• Knowledge and practice of continuous improvement processes such as Kaizen, Lean Six Sigma, or equivalent preferred.

 

Other Requirements 

• A valid state driver's license, insurance, and satisfactory driving record are required. 
• Drug, criminal background, credit, and driving records checks 

Benefits 

• Health Insurance 

• Medical Benefit plan with Direct Primary Care option (available to all full-time employees the first day of the next month after the employee's start date) 

• Dental Insurance 

• Guardian Dental  

• Vision Insurance 

• Davis Vision 

• Company-paid Life Insurance, Long-Term Disability (LTD) and Accidental Death and Dismemberment (AD&D) insurance. (available first day of the next month after 30 days of employment) 

• Supplemental Insurances 

• Colonial Life  

• Legal Shield  

• 401(k)  (regular and Roth) 

• HGI matches up to 4% of salary and is available for enrollment after 6 months of employment. 

• Employee Assistance Program (EAP) 

• Resource Assistance Program (RAP) 

• Direct Deposit 

• Vacation Leave 

• 18 days accrue annually from start date (available after three months of employment) 

• Sick Leave 

• 6 days accrue annually from start date (available after three months of employment) 

• Holidays 

• 10 paid holidays - Available immediately. 

• Personal Holidays  

• 2 days per year (available after 30 days of employment) 

Salary Minimum: 100000Salary Maximum: 120000