About Us

Founded in 1908, Merz is a successful, family-owned specialty healthcare company with a rich history. As a leading global aesthetics business, our award-winning portfolio of injectables, devices, and skincare products empowers healthcare professionals to enhance confidence through aesthetic medicine. Our purpose is to fuel confidence by helping people look better, feel better, and live better. We believe you do not have to choose between living life and making a living. Live your best life with Merz Aesthetics.

A Brief Overview

The Incoming Quality Manager/Supervisor is responsible for providing tactical and strategic leadership for Quality activities, including, but not limited to Incoming Quality Inspection Team. Day-to-day activities include management of regular Quality resources for the inspection of raw materials, components, electro-mechanical devices, and finished goods. Subject Matter Expert and Quality System owner for Incoming Quality Inspections, applicable SOPs, and primary audit resource/support for Internal/External Audits. Coordinate and execute finished product/ raw material management as appropriate with cross-functional team including Supply Chain, Supplier Quality etc. Provide support to other departmental activities as directed.

What You Will Do as Associate Manager:

• Managerial • Manage staff, resources and procedures to support Merz Incoming Quality Inspection function.• Coach and mentor employees to optimum performance, and recruit and interview qualified applicants, ensure appropriate new-hire training and orientation, and provide on-going training and development of Incoming Quality Inspection Team.

• Nonconformances/ SCARs • Support the operation of the Quality System process related to Corrective/Preventive actions and product non-conformance control including re-work, re-inspections, scrap, and analyzing the data for the reasons of Quality Improvement and reporting.

• Process Improvement Provide leadership in directing and promoting Quality Improvement processes.

  Quality Metrics Monitor Quality Metrics to identify systemic product and process issues assuring appropriate investigation, correction, and corrective and preventive action when needed.

• Incoming Testing Equipment/Test Method Development • Determine the need for equipment to ensure the incoming lab is suited to perform required inspections.• Assist with the qualification of equipment and/or test methods (i.e., draft/review protocols/reports, assist with SOP creation/updates).

• Audits Assist with continued company certification to the appropriate Quality System Standards and Regulations and assist with all related inspections as required.

  Compliance Assist with adherence to all Federal, State and Local Regulations controlling the manufacture of medical device, drugs, cosmetics and dietary supplements.

• Other duties as assigned Provide support within the Quality department and to other Merz Aesthetics departments as directed by Quality Management.

What You Will Do as Supervisor:

• Managerial - Manage staff, resources and procedures to support Merz Incoming Quality Inspection function. Coach and mentor employees to optimum performance, and recruit and interview qualified applicants, ensure appropriate new-hire training and orientation, and provide on-going training and development of Incoming Quality Inspection Team.

• Nonconformances/ SCARs - Oversee the identification, documentation, and processing of nonconforming materials. Collaborate with Quality Engineers to collect data and support investigations related to Supplier Corrective Action Requests (SCARs). Ensure appropriate actions are taken for rework, re-inspection, or material disposition.

• Process Improvement - Implement inspection process improvements as directed by Quality Management. Provide feedback on procedures and recommend adjustments to enhance efficiency or accuracy in inspection activities.

• Quality Metrics - Track and report on key incoming quality metrics such as inspection pass/fail rates, NCR trends, and throughput. Support root cause analysis and corrective actions based on metric-driven insights.

  Incoming Testing Equipment/Test Method Development - Ensure incoming inspection tools and equipment are calibrated, functional, and properly maintained. Support execution of test method qualifications and updates to work instructions and SOPs as assigned.

• Audits - Participate in internal and external audits by preparing inspection-related documentation and responding to audit inquiries. Ensure inspection records are audit-ready and compliant with applicable quality system standards.

• Compliance - Collaborate with departments such as Receiving, Manufacturing, Quality Engineering, and Supply Chain to resolve material issues. Assist with initiatives assigned by Quality Management or in support of departmental goals.

• Other duties as assigned - Provide support within the Quality department and to other Merz Aesthetics departments as directed by Quality Management.

Minimum Requirements
Associate Manager:

• Bachelor of Science (B.S.) in a Physical Science or Engineering, or equivalent experience.

Supervisor:

• Associate of Engineering (A.E.) With equivalent experience (typically 5+ years in quality inspection or quality assurance, preferably in a regulated industry such as medical devices, pharmaceuticals, or cosmetics).

Preferred:

• ASQ Certification as a Quality Engineer, Quality Technician or equivalent.

• Minimum 5-7 years Quality Assurance and/or other regulated industry or similar experience.

Technical & Functional Skills

• Demonstrated strong organizational skills including ability to prioritize tasks and adhere to agreed timelines.

• Proficiency with equipment in the lab, as well as equipment preventive maintenance, verification, or calibration.

• Strong technical and general problem-solving skills required.

• Ability to work with company staff and communicate effectively throughout the organization.

• Ability to facilitate and execute audits with internal and external audiences.

• Excellent written and oral communication skills with attention to detail.

• Familiar with ISO 13485 Quality System Standards, FDA Quality System Regulations, GMPs, and/or other international medical device regulations.

• Experience with statistical analysis of data.

• Ability to work effectively in a global, matrix environment.

• Ability to work independently as well as direct and control the efforts of Direct Reports, as applicable.

• Strong interpersonal skills and ability to collaborate effectively with various technical area experts.

• Must be able to pass vision testing requirements (with or without corrective eyewear).

Benefits:

• Comprehensive Medical, Dental, and Vision plans

• 20 days of Paid Time Off

• 15 paid holidays

• Paid Sick Leave

• Paid Parental Leave

• 401(k)

• Employee bonuses

• And more!

Your benefits and PTO start the date you're hired with no waiting period!
Come join a company that is committed to being a trusted partner focused on our customers while not forgetting about our employees!