Quality Warranty Manager (Project Management)
OSW Equipment & Repair, LLC, a subsidiary of Federal Signal Corporation, is the largest truck body and trailer manufacturer in the Pacific Northwest. OSW's main facility is located in the Maltby area in Snohomish County. OSW and has been in business for over 20 years and has branches in Edmonton, Canada and Tempe, Arizona.
As a Quality Waranty Manager, you are responsible for establishing and managing a robust Quality Management System (QMS) while ensuring raw materials, processes, and finished products meet or exceed specifications. The position oversees quality improvement across all stages—from design and production to service and support—driving customer satisfaction, reducing costs, and ensuring compliance with standards. Key duties include managing the Quality/Warranty Department, implementing corrective actions, collaborating across teams and suppliers, and delivering year-over-year improvements in quality, delivery, and cost. The role requires strategic thinking, leadership, and technical expertise to champion continuous improvement initiatives. If you are bright, highly motivated, and a team player we encourage you to apply!
Duties/ Responsibilities:
- Developing and Managing a formal Quality Management System (QMS)
- Ensuring quality of raw material, WIP and finished goods meet specifications.
- Leading the quality improvement process for products and services, including design, suppliers, production, service and support.
- Managing the Quality/Warranty Department, including personnel and the operating budget.
- Delivering significant year-over-year improvement in quality, delivery and cost which will help drive profitability.
- Implementing corrective and preventive actions to reduce the Cost of Poor Quality (COPQ).
- Implement and/or maintain a formal Quality Management System at the facility, working as a member of the TBEI quality leadership team. This includes taking ownership in effective internal and external audit programs.
- Evaluate and identify the effectiveness of processes within the facility, introduce metrics to monitor same and report to management on improvements necessary to meet customer and industry standards.
- Develop and champion quality improvement initiatives and work closely with other key functions to:
- 1) Monitor customer feedback and perceptions of product and service quality. Work with customers to complete root cause analysis and to determine Corrective and Preventive actions.
- 2) Implement substantive quality initiatives designed to improve customer satisfaction of our products and services.
- 3) Reduce the COPQ and reduce process variation.
- Actively work with TBEI Supply Chain Management to ensure that suppliers gain quality certification to meet quality standards. Also, supervise and check that suppliers meet quality standards on an ongoing basis.
- Implement ongoing quality training for all production operators and quality staff.
- Continually review the QMS and formulate new or revised procedures to effect improvements, reduce costs and enhance efficiency.
- Manage the QA department to ensure the optimum performance of all reporting functions
- Prepare and submit required quality reports for both local and corporate management.
Qualifications:
- Bachelor's of Science Degree in Quality, Engineering, Manufacturing, or related field required, or equivalent work experience
- 5+ years of experience in a manufacturing environment
- 2+ years of quality system experience (ISO experience preferred)
- 1+ years of personnel management experience
- Experience in managing the quality functions in a steel or metal manufacturing company, utilizing a portfolio of contract manufacturers and a component supply base, a plus.
- Proficiency in Microsoft Office products.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to walk and stand on concrete in a variety of positions including but not limited to kneeling, crouching, bending, twisting, turning, and occasionally climbing.
- Lift up to 25lbs unassisted.
- Must be able to lift up to 25 pounds at times.
Additional Job Information:
- Wage Expectations: $80,000 – 110,000 annually
- Pay: This is an exempt position and employees are paid on a bi-weekly basis
- Typical Schedule: Four (4) Ten (10) hour days M-Th
- Location: On Site – 20812 Broadway Ave; Snohomish, WA 98296
- Travel: Very minimal to none
Benefits:
- Employees are eligible on the 1st of the month following their start date for:
- Medical
- Dental
- Vision
- Company Paid Life Insurance Policy for each full-time employee in the amount of $20,000.00.
- Voluntary Life Insurance for Employees, their spouse (or domestic partner), and their children
- Flexible Spending Accounts for Health-related expenses as well as Dependent Care related expenses
- Employees are eligible or the following benefits as of their first day of employment:
- 401(k) with partial company match
- 100% vested immediately.
- Upon the Completion of 90 days employees are eligible for:
- PTO
- 9 Paid Holidays
About Us
OSW Equipment & Repair is the largest truck body and trailer manufacturer in the Pacific Northwest and has been in business for over 20 years. OSW Equipment & Repair manufactures products for the construction, transportation, industrial, and mining industries. OSW Equipment & Repair is a subsidiary of Federal Signal Corporation's Truck Bodies Equipment International group. For more information, visit www.oswequipment.com.
Federal Signal Corporation (NYSE: FSS) provides products and services to protect people and our planet. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial, and commercial customers. Headquartered in Oak Brook, IL, with manufacturing facilities worldwide, the Company operates in two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com.
The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, call Human Resources at 360-217-2426. All other applications must be submitted online.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
