Assistant Outlet Manager (Sales)
Job Description:
The Assistant Outlet Manager supervises and manages the assigned retail store during the absence of the Store Manager to ensure efficient operation, which shall include, but not be limited to, backroom processes, donation experience, sales, merchandising, pricing, maintenance, display, and related paperwork.
Essential Functions:
• Assist with supervising store personnel and assigned trainees.
• Assist with arranging store windows, store displays, and promotional activities.
• Assist with the training of new hires
• Assist with coaching, providing feedback, and developing of all store personnel
• Support store personnel in achieving specific performance metrics
• Provide and assist store personnel in creating an exceptional customer service experience for our shoppers
• Maintain efficient product flow and bin rotation in line with company policies and procedures
• Perform regular audits on workstations, including trash, recycling, and merchandise
• Sell merchandise and provide customer service as well as resolve customer complaints through HGI policy implementation.
• Maintain store premises and merchandise in a clean, safe, and organized fashion. Assure store supplies are on hand as required.
• Follow all required safety and security procedures.
• Maintain compliance with all company policies and procedures, as well as store policies, to include but not limited to: opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.
• Receive and verify merchandise incoming to the location from the warehouse and vendors.
• Ring sales correctly on cash register, handle money, cash reconciliation, and make store deposits in accordance with company policy.
• Perform administrative and clerical duties of store operation.
• Participate in training as required.
• Perform all other duties as assigned.
Competencies:
• Oral/Written Communication
Articulate thoughts and ideas clearly and effectively in written and oral forms.
• Critical Thinking/Problem Solving
Obtain, interpret, and use knowledge, facts, and data to make decisions and overcome problems.
• Teamwork/Collaboration
Work within a team structure and can negotiate and manage conflict.
• Digital Technology
Use existing digital technologies ethically and efficiently to solve problems, complete tasks, and accomplish goals. Demonstrate adaptability to new and emerging technologies.
• Leadership
Assess and manage emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize, and delegate work. Use interpersonal skills to coach and develop others.
• Professionalism/Work Ethic
Demonstrate personal accountability, effective work habits, and understand the impact of non-verbal communication on professional work image. Demonstrates integrity and ethical behavior, acts responsibly, and able to learn from mistakes.
• Career Management
Identify and articulate skills, strengths, knowledge, and experiences relevant to the position desired and career goals, as well as identify areas necessary for professional growth.
• Global/Intercultural Fluency
Value, respect, and learn from diverse cultures, races, ages, genders, sexual orientations, and religions.
Demonstrate openness, inclusiveness, sensitivity, and the ability to interact respectfully with all individuals.
Education and Experience:
• High School Diploma or equivalent required.
• At least one year of retail experience required with increasing responsibilities.
• Reliable transportation.
• Ability to pass pre-hire screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.
Potential Career Paths
• Store Manager
• Associate Director of Retail
• Director of Retail
