Technical Support Specialist - Mining Technology (Finance)

Technical Support Specialist - IDSGeoRadar
*Remote position with preference for candidates located in Salt Lake City, UT or Elko, NV

IDS GeoRadar, part of Hexagon, is a growing and innovative geotechnical monitoring company specializing in providing cutting edge solutions for mining, infrastructure, and civil industries. We leverage advanced technologies like InSAR and ground-based monitoring (GPR) to provide our clients with critical data for risk management and operational efficiency. As a small dynamic team, we offer a collaborative and impactful work environment.

Position Summary
Install, commission, maintain and troubleshoot IDSGeoRadarIBIS ground‑based radar systems that track slope stability for mining and civil‑engineering customers. Provide hands‑on training and 24/7 technical support to ensure safe, reliable system performance.

Key Responsibilities

1. Field Service
   • Install, configure, maintain, and decommission IBIS radar systems and ancillary hardware.
   • Perform routine inspections, firmware/software upgrades and on‑site repairs.
   • Service small diesel generators and electric jack systems.
   • Identify and repair electrical, mechanical, networking and software faults.
   • Log all case details in Salesforce; write clear service and incident reports.
   • Manage spare‑parts stock; prepare and track shipments to and from customer sites or the factory.
2. Customer Support & Training
   • Deliver on‑site and remote training for hardware, software and data analysis.
   • Take part in a scheduled 24/7 on‑call rotation in order to diagnose and resolve issues via phone, email, and or remote access.
3. Collaboration & Continuous Improvement
   • Escalate recurring issues to second support; help develop troubleshooting guides and training materials.
   • Collaboration with other divisions in order to make necessary improvements to our processes.