Chase Park Plaza Security Officer - PM Shift & Overnight (Finance)

Job Description Summary

The Security Officer is responsible for the safety and security of all our guests, employees and visitors of the hotel. They are responsible for protection of all hotel assets, ensuring that hotel security policies and procedures in accordance with Sonesta Hotels International corporate guidelines are enforced and that the hotel is in full compliance to all local, state and federal regulations.

The Security officer also performs hotel security functions, to include fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters.

Job Description

• Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime, threats and safety hazards. This may include and is not limited to:
  • Patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles, unlocked doors and fire and safety hazards and document all actions
  • Maintaining the Security procedures and audit/department logs that may include lost and found, storing guests' valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests
  • Ensuring all guest room doors are secured and assist guest with room access and moving/removing guest possessions or inventory if required
  • Escorting staff and guest to car if requested
  • Inspecting purses, packages or bags of employees if designated by management and employees work identification and accuracy of employee time cards as they arrive/leave the property
• Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Such investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents. May have to administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required. Complete documented reports in accordance to Company and hotel polices and procedures.

• Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal department, Corporate Claims Management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the Company.

• Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction.

• Perform other duties as assigned; such as may handle deliveries received during non-business hours.

• Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. Schedule preventative maintenance and repairs to security equipment or hotel property as needed and ensure that equipment is prepared and operational for the following day's work.

• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Hotel Management Group and Corporate Risk Management and Legal department.

• Deliver Passionate & Engaging Service to our Guests
  • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
  • You will consistently deliver our GUEST model:
    • Greet or welcome everyone, warmly with a smile
    • Use eye and ear contact and guest's name
    • Establish/anticipate needs
    • Solve and own all requests/complaints
    • Thank everyone
• Build solid relationship with your Colleagues
  • Treat colleagues with respect and dignity

Qualifications and Skills

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or equivalent, plus one year of security and safety experience, or equivalent combination of education and experience.
• Must speak fluent English.
• Communication skills are utilized a significant amount of time when interacting with the guests and employees.
• Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required. Certified CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired.
• Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.
• Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs.
• Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.
• Mathematical skills, including basic math, are used occasionally.
• May be required to work nights, weekends, and/or holidays.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.