Customer Service Representative (Finance)

Responsibility Summary:

The Customer Service Representative provides exceptional customer service and effectively supports customers by providing and processing information in response to questions, concerns and requests about products and services. They utilize technical expertise, vendors and internal resources to provide answers to customer questions. In addition they provide support to the field sales force from inside a branch office.

Specific Duties and Responsibilities:

• Works in a safe manner, complying with all company safety requirements.
• Treats customers with highest level of customer service ensuring they take precedence over other tasks and responsibilities
• Ensures SOPs, Work Instructions, policies and processes are followed
• Accurately enters customer orders in business system in a timely manner
• Understands the sales order, inventory, and purchasing processes within the company's business system.
• Regularly utilizes the company's non-conformance process as required
• Provides quotes in response to RFQs received directly from the customer in a timely and accurate manner
• Assists with quote preparation for field sales staff under special circumstances
• Follows up and reports on open order report weekly, ensuring customer contact is made proactively on orders past delivery date.
• Follows up on Packing Slip/Proof of Delivery for shipment
• Assists with updating and maintaining customer pricing records
• Assists field sales with new part setups, sourcing requests, and non-stocks with Corporate Purchasing
• Discusses issues with supervisor proactively and identifies solutions
• Effectively communicates with field sales team, peers and others, both internal and external
• Maintains a positive "can do" attitude when working with customers, peers, and supervisor
• Provides suggestions for cost savings, process improvement and enhanced customer service
• Demonstrates product knowledge proficiency by utilizing all resources available to stay current.
• Attends training as required; shows initiative in taking training not assigned
• Utilizes the company's time and attendance system to report all hours worked.

Supervisory Responsibilities:

N/A

General Qualifications:

• Effective individual contributor with the ability to successfully work within a team.
• Excellent oral and written communication skills utilizing the English language
• Good attention to detail with solid follow-up skills
• Professional appearance and behavior
• Solid organizational skills with the ability to prioritize effectively
• Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint
• Demonstrated sense of urgency with the ability to meet appropriate deadlines
• Accurate and results oriented.
• Commitment to providing exceptional customer service to both internal and external customers
• Effective time management skills
• Good mechanical aptitude with the ability to quickly grasp technical information.

Required Experience & Educational Requirements:

3 years customer service experience, preferably in an industrial or service-oriented setting

High school diploma or equivalency required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally utilize ladders with a weight capacity of 250 lbs. or less, lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Office and warehouse environment

Travel Requirements:

Minimal#totalfiltration

Total Filtration Services operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.