Housekeeping Supervisor (Maintenance)
The Housekeeping Supervisor will oversee and coordinate the daily activities of housekeepers and other staff to ensure the cleanliness of a boarding school and sports training destination located on a 400-acre campus.
Key Responsibilities:
- Oversee the daily cleaning activities of a group of team members across numerous buildings on campus (ex: academic center, dorm rooms, offices, laundry and other public facilities)
- Prepare daily briefings for team members at the start of their shift for new or ongoing activities and events
- Promote teamwork and quality service through daily communication and coordination across campus
- Conduct inspections of rooms and facilities to ensure standards are properly followed by cleaning teams
- Delegate tasks to team members and ensure those tasks are understood and accomplished
- Plan, organize and direct staff day-to-day to ensure the highest degree of guest satisfaction
- Collaborate with management as needed to organize the supply and inventory control process
- Identify areas for improvement in current procedures and provide solutions to streamline processes
- Collaborate with other IMG Academy departments, such as Events and Sports, to ensure adequate coverage and excellent customer service
- Oversee the payroll review process and adhere to IMGA policies on payroll coding and deadlines
- Create and maintain weekly schedules based on business need and approved time off schedules
- Monitor the performance of each team member while providing ongoing coaching and feedback
- Manage the issuance of equipment, uniforms, and supplies to the team members
- Complete incident reports as needed for team members and adhere to OSHA standards
- Ensure that teams members are on site and in uniform throughout each shift to properly cover all assigned areas
- Other duties as assigned by management
Qualifications:
- High School graduate or equivalent
- Demonstrated leadership ability or experience supervising staff
- Bilingual – Spanish & English
- 2+ years of experience in the housekeeping industry
- Knowledge of OSHA safety standards is a plus
- Proven excellence in customer service.
- Strong independent judgment and decision-making skills ability
- Experience with MS Office and other computer systems
- Excellent written and verbal communication skills
Physical Demands and Work Environment:
- Ability to lift, carry, move, push and pull equipment or boxes up to 40lbs
- Ability to stand and walk for duration of shift
- Ability to work on various indoor and outdoor surfaces including grass, turf, courts, etc. in all weather
- Must be able to push and pull carts and equipment
- Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks.
- Must be able to climb stairs on a continuous basis.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
- Requires manual dexterity to use and operate all necessary equipment.
- Must be able to operate office equipment such as computers
- Ability to work days, nights, weekends and holidays as needed
