Customer Engagement & E-Commerce Specialist (Administrative)

Earthbar Be more than well.

Lead a future of Health & Wellness:
Customer Engagement & E-Commerce Specialist

Who We Are:
We're creating a world where everyone can achieve their greatest potential. Since 1971, Earthbar has been a wellness destination, known for nourishing the most health-obsessed high achievers. We believe that wellness is the pursuit of improvement, which is why we're constantly learning, expanding, and experimenting.
We're known for our delicious, functional smoothies that are designed to give your body just what it needs, right when it needs it, especially when it comes to post-workout nutrition. That's why you'll find most of our locations inside Equinox fitness clubs, serving up premium nutrition for peak performance.
Beyond our smoothies, we proudly serve up craveable acai bowls, superfood coffee, clean energy, plus healthy snacks and grab-and-go favorites that make you feel awesome.
We're among the country's fastest-growing healthy café concepts, and we're looking for master mood shifters who have a passion for service, and who want to work in an environment of integrity, energy, and positivity.
Join Earthbar today and become part of a team committed to excellence and growth.

What we Stand For:
We believe that every person has the power to unlock their greatest potential. We embrace full-contact care through impassioned contribution. And we subscribe to the principle that to value time is to appreciate life. It's all to help our Guests be more than well.

The Role:
As a Customer Engagement & E-Commerce Coordinator, you will contribute to our Guest Relations Team to help address Guest complaints, as well as lead our Social Media and E-Commerce channels. Some of the key responsibilities of the role include:

· Digital Channels and Technology Management
Support digital channel management by analyzing best practices through competitive benchmarking, customer insights, A/B testing, feedback from cross functional partners, and site feature/functionality enhancement.

· Digital Marketing Plan Execution
Provide analytical support to evaluate brand and top-of-funnel campaigns.

· Resolving Customer Issues
Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.

· Customer Feedback Analysis
Perform a specified range of analyses of customer feedback data.

· Customer Needs/Experience Research
Contribute to the understanding of customer segments, trends, needs, and expectations by reporting and providing feedback on client interactions.

· Customer Experiences Implementation
Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.

· Social Listening and Engagement
Monitoring online conversations across various social media platforms to understand what people are saying about Earthbar, the broader health and wellness industry, and key competitors. Leverage insights to actively participate in these conversations in a meaningful and authentic way, thereby building community and enhancing brand reputation.

· Influencer Relations
Identifying, building relationships with, and collaborating with individuals who have a significant following and credibility in health, wellness, nutrition, fitness, and lifestyle spaces. This person helps to increase brand awareness for Earthbar/Beaming, drives engagement and trust, leverages user-generated content and ultimately helps to drive sales of Earthbar/Beaming products both in store and online.

· External Communications
Use the external communications system to access and supply specific information.

· Industry Awareness and External Network
Support execution of market research to help identify innovative industry trends, disrupters, and new market spaces for emerging or new market opportunities.


Who You Are:
Achieving our ultimate goals starts by attracting leaders who are passionate about making a difference. As Earthbar continues to grow and expand, we are looking for leaders who are committed to excellence for themselves, for their teams and for our guests.
Success Competencies:
o Collaborates
o Courage
o Directs Works
o Ensures Accountability
o Self-Development
o Tech Savvy
o Action Oriented
o Being Resilient
o Customer Focus
o Demonstrates Self-Awareness
o Interpersonal Savvy
Below are some of the qualifications we believe can help a candidate WIN at Earthbar:
· At least 2 years' experience working in Guest Relations or Social Media function
· Industry Experience is strongly preferred
· Passionate about Health & Wellness
· Excellent communication skills for effective interaction with staff and customers.
· The ability to manage multiple tasks efficiently in a fast-paced environment.

How You Win: Compensation, Benefits & Perks
Base Pay: $50,000 - $75,000
Bonus Eligible: This role is eligible for store performance-based bonuses distributed quarterly.

Benefits:
· Health insurance
· Dental insurance
· 401(k)
· Flexible schedule
· Paid time off
· Paid training
· Vision insurance
· Paid Sick Leave
· Bereavement Leave
· EAP Line

Perks:
· Robust Employee Discount Program:
o Free employee meal during shifts: Our meals make you feel great!
o 50% off for wellness / retail products while on shift
o 25% off for wellness / retail products while not on shift
· Free Gym Memberships at participating locations
· Continuous Growth & Development