Sr Customer Experience Training Professional (Finance)
The individual will work as part of the HBT CX Learning & Enablement team and will be responsible for delivery and development of customer technical training supporting Building Automations in North America. You will report to our CX Training Manager and work remotely, with frequent travel required.
KEY RESPONSIBILITIES
- Assist in updating and developing new and existing curriculum.
- Expertise in multiple brands/product lines relevant to role.
- Coordinate with global training team on brand training roadmaps and learning paths.
- Delivery of face to face and virtual classroom technical training for Honeywell customers, ensuring best in class delivery through customer satisfaction survey.
- Ensure quality of training content remains relevant, acting upon customer feedback to drive improvements in training offerings.
- Utilize mobile technology to live stream classes for virtual training sessions
- Documenting potential training equipment damage post shipping to customer sites.
- Interface with customers on a daily basis via phone calls or text messaging to coordinate with students. Including:
- Class times and course content
- Private training events
- Answering technical support questions
- Support Learning & Enablement new training development programs by acting as subject matter expert validating content and course structures.
- As required develop and deliver bespoke customer trainings either via virtual classroom or at customer premises.
- Identify learning development paths for students attending classes, encourages up take of further Honeywell training through awareness of Learning & Enablement offerings across Honeywell Building Technologies.
- Participate and contribute to team meetings and other company meetings across the Honeywell organization.
- Ensuring the achievement of all individual and team targets and KPI's.
- Focus on end user customers
- Include time of contact with customers.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: https://benefits.honeywell.com/
The salary range for this position is $40/hr - $50/hr. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidatesThe individual will work as part of the HBT CX Learning & Enablement team and will be responsible for delivery and development of customer technical training supporting Building Automations in North America. You will report to our CX Training Manager and work remotely, with frequent travel required.YOU MUST HAVE
- Training program delivery
- Experience with commercial fire products
- Knowledge of at least one of the following Honeywell fire products: Notifier, Gamewell-FCI, Fiplex, Fire-Lite, Silent Knight, Xtralis, Farenhyt
WE VALUE
- Bachelor's degree or technical training program
- NICET certification
ABOUT HONEYWELL
Honeywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more here: https://www.honeywell.com/us/enAbout Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.